Emerald Isle Global (a service of Emerald Welcome Centre, CRO No. 754759) Registered/Operations Office: The Mill Enterprise Centre, Newtown Link Road, Green Hills, Drogheda, A92 CD3D, County Louth, Ireland Website: www.emeraldisleglobal.ie Email: admin@emeraldisleglobal.ie

Last updated: 19/09/2026

1. About These Terms

These Terms of Service ("Terms") govern your use of the Emerald Isle Global website and our education recruitment and advisory services. By submitting an application or engaging our services, you agree to these Terms. If you are under 18, a parent or legal guardian must review and agree to these Terms on your behalf.

2. ICEF Code of Conduct Compliance

Emerald Welcome Centre holds ICEF Agency Status, and Emerald Isle Global operates in accordance with the ICEF Code of Conduct for the Ethical Recruitment of International Students. In line with this code, we commit to:

• Acting fairly and in the best interests of students and institutional partners
• Providing current, accurate, and honest information tailored to each student's individual circumstances
• Being fully transparent about our fees and any commission received from partner institutions (see Section 4)
• Preserving the confidentiality of all personal and business information
• Ensuring minor students have adequate representation and support from a parent or legal guardian throughout the process
• Using a signed agreement with each student wherever possible, and being transparent where a referral occurs outside such an agreement
• Disclosing to partner institutions where any sub-agents are involved in recruitment
• Complying with all applicable laws in Ireland and in the student's intended destination country
• Using institutions' branding, marks, or official material only where a written agreement with that institution permits it

3. Our Services

Emerald Isle Global assists prospective students with:

• Identifying and applying to universities, colleges, and secondary schools
• Preparing and submitting application documents
• General guidance on the application and enrolment process
• Optional booking of transportation and accommodation, where requested and paid for by the student/family
• General information related to study visa processes (this does not constitute legal or immigration advice)

4. Signed Student Agreement

Before we begin processing your application, we will provide a written agreement setting out the specific services to be provided, the fees payable, and the expected commission (if any) receivable from the relevant institution. Wherever possible, this agreement will be signed by you (or your parent/guardian, if you are a minor) before work begins. These Terms apply alongside, and do not replace, that individual signed agreement.

5. Fees

5.1 Registration Fee. We charge a non-refundable Registration Fee of €100 per applicant, payable when you submit your registration form. Depending on your chosen course, this may be our own Emerald Isle Global intake form or the specific institution's own required application form. In either case, the same €100 Registration Fee applies, and it covers our administrative work in assessing your profile and preparing your application(s).

5.2 Institution Commission. For successful placements, we receive a commission (typically in the range of 15–25%) directly from the university, college, or secondary school you enrol with. This commission is paid by the institution and does not increase the cost to you or your family. The specific commission arrangement for your placement, where known, will be disclosed in your signed student agreement.

5.3 Transportation and Accommodation. Where you ask us to book transportation or accommodation on your behalf, we will only do so once you have provided the necessary funds in advance. We will provide a receipt/breakdown for any such payment made on your behalf. Any service charge for arranging these bookings (if applicable) will be disclosed to you before payment is taken.

5.4 Refunds. The €100 Registration Fee is non-refundable once we have begun processing your application. [Optional: add an exception here, e.g. "unless we are unable to identify a suitable institution match within X days, in which case a partial refund of €__ may apply."] Refund requests should be sent in writing to admin@emeraldisleglobal.ie.

6. No Guarantee of Outcome

While we make every reasonable effort to support your application, we do not guarantee:

• Admission or enrolment by any institution
• Approval of any visa or immigration application
• Specific processing timeframes, which are set by institutions and government authorities, not by us

Final decisions on admission and visas rest solely with the relevant institution or government authority.

7. Your Responsibilities

You agree to:

• Provide accurate, complete, and truthful information and documents
• Respond promptly to requests for information needed to progress your application
• Inform us promptly of any change in circumstances relevant to your application
• Comply with the separate terms and conditions of any institution, visa authority, transport provider, or accommodation provider involved in your application

Providing false or misleading information may result in termination of our services without refund, and may affect your application with the relevant institution or authority.

8. Third-Party Services

Universities, colleges, schools, transport providers, and accommodation providers operate under their own terms and policies. Emerald Isle Global is not responsible for the acts, omissions, fees, or service quality of these third parties, though we will act in good faith to assist you in your dealings with them.

9. Complaints and Dispute Resolution

If you are unhappy with any aspect of our service, please contact us in writing at admin@emeraldisleglobal.ie with details of your concern. We will:

1. Acknowledge your complaint within 5 working days
2. Investigate the matter fairly and impartially
3. Respond with our findings and any proposed resolution within a reasonable timeframe, and no later than 20 working days from acknowledgement

If a complaint cannot be resolved directly with us, you may escalate the matter in accordance with your signed student agreement, or seek independent advice.

10. Limitation of Liability

To the fullest extent permitted by Irish law, Emerald Isle Global (and Emerald Welcome Centre) shall not be liable for:

• Indirect or consequential losses arising from delays, refusals, or changes in institution or visa decisions
• Losses arising from inaccurate information provided by you
• The acts or omissions of third-party institutions or service providers

Our total liability for any claim arising from our services shall not exceed the fees paid by you to us for the specific service in question.

11. Intellectual Property

All content on this website (text, logos, graphics) is the property of Emerald Welcome Centre / Emerald Isle Global unless otherwise stated, and may not be reproduced without permission. Institution logos, names, or official marks are used only where a written agreement with that institution permits it.

12. Termination

We may suspend or terminate our services to you if you breach these Terms, provide false information, or engage in conduct that is abusive, fraudulent, or unlawful. You may also choose to discontinue our services at any time, subject to the refund terms in Section 5.4.

13. Governing Law

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

Emerald Isle Global Email: admin@emeraldisleglobal.ie Address: The Mill Enterprise Centre, Newtown Link Road, Green Hills, Drogheda, A92 CD3D, County Louth, Ireland